Terms and Conditions

Effective date: 24 October 2026. These terms apply to purchases and participation in Temple Connection digital products, communities, group programmes and private coaching. Read them with the Refund and Cancellation Policy and the product description shown before you purchase.

Who you contract with

You contract with Emily Deckers trading as Temple Connection, a sole trader based in York, United Kingdom. Email: te*****************@***il.com. Purchasers and participants must be at least 18. Provide accurate details and use an email address you can access.

Orders and applications

For prerecorded digital products and live group courses, we accept your order when we send purchase confirmation following successful payment or the first agreed instalment. If we cannot accept an order, we will notify you and return any payment taken for it.

Private Mentorship is application-only. An application does not guarantee acceptance, reserve a place or authorise payment. We confirm fit, availability, start date, agreement and payment arrangements before work begins. Continued mentorship requires a separate agreement and is not compulsory.

The sales page and checkout disclose the offer you are purchasing. Your purchase confirmation preserves its description, total price, payment schedule, start or release arrangements, inclusions, access duration and relevant conditions. These offer-specific details form part of the agreement and cannot be changed retrospectively without any agreement required by law. Statutory rights prevail over conflicting wording.

Prices and payment plans

The price, currency, applicable taxes and total payable are disclosed before payment. Temple Connection is not currently UK VAT registered. Your payment provider may apply exchange or international-payment charges. No particular price or discount is promised by these general terms.

If a promotion is offered, its eligibility conditions, availability and deadline are disclosed with that offer before purchase. The price accepted for your order is preserved in your confirmation. Expiry of a promotion does not increase the total already agreed for an accepted purchase.

Where a payment plan is available, the total, instalment amounts, collection dates and any plan charges are disclosed before authorisation and confirmed in writing. An instalment plan for a fixed course or mentoring package spreads a fixed purchase price; it is not an ongoing monthly membership. A separately agreed recurring mentorship arrangement is identified as such.

Where you authorise automatic instalment collection, payments stop once the agreed total is paid. If a payment fails, we will contact you to resolve it and give reasonable notice before suspending affected access. We do not impose undisclosed penalties. Withdrawing from participation does not automatically cancel agreed instalments, but statutory cancellation rights, justified refunds and fair loss limits still apply.

Technical access

You need an internet connection, an email account, a device and browser suitable for the platform, and appropriate audio or video facilities for online calls. Tell us about accessibility requirements before purchase where possible so we can discuss reasonable arrangements. Do not share login details or permit unauthorised use of your account.

These categories apply across our offers. The sales page, checkout and confirmation specify the exact delivery arrangements for your purchase.

Prerecorded digital products

These include prerecorded courses, workbooks, audio, videos and other digital learning resources. Your offer specifies the resources included, delivery method, release arrangements and access duration. Access to a community or live support is included only where expressly stated. Physical items and separately sold resources are not included unless expressly described.

An advance purchase is a purchase before some or all materials are released. Before payment we explain what is available immediately, what will follow and the release date or arrangements, including any date still to be confirmed. Immediate platform or community entry does not mean unreleased learning materials are already available. We will notify you of material changes or delays and provide appropriate remedies under the Refund and Cancellation Policy. Any separately required book or resource and its additional cost or separate-purchase requirement must be disclosed before purchase.

The access duration agreed at purchase is binding. If an offer uses the term lifetime access, its meaning and any limitations must be clearly explained before you buy and preserved in your confirmation. We will not use a later policy change to shorten an access entitlement already sold. If we change platforms, we will arrange reasonable replacement access consistent with that entitlement.

Live group courses

These are scheduled programmes delivered to a group. The offer specifies the programme length, start and end dates, onboarding arrangements, live-session schedule or how it will be communicated, any participant limit, included resources and support, and any required separate purchase. We will not substitute materially different dates or provision without addressing your rights and any agreement required.

Community access, learning-material access and recording access are separate entitlements. The duration of each is disclosed before purchase and confirmed in writing. A continuing or lifetime community entitlement does not extend a time-limited materials or replay entitlement. Recordings are provided only where included in the offer and under the recording arrangements described in the Privacy Policy.

If you miss a scheduled group session, you can use a replay where one is included and available. A replacement private session is not automatically included. An individual pause does not stop the group timetable or automatically extend access. Contact us about emergencies or accessibility needs so we can explore reasonable arrangements.

Private Mentorship

Private Mentorship provides individual coaching under an agreed package or ongoing arrangement. Before payment we confirm the session number, length, delivery method, agreed start, support, fees and any payment schedule. Continued support begins only by separate agreement stating the session frequency, support, billing arrangements and termination terms. It does not follow automatically from an initial package.

You may end continued mentorship by giving one calendar month's written notice to te*****************@***il.com. Support continues during the paid notice period. We will confirm the end date and final charge; if necessary the final period is prorated so you are not charged beyond the agreed end date. Statutory cancellation rights still apply.

WhatsApp support for offers expressly including direct support is available 9 am to 5 pm, Monday to Friday, UK local time. We aim to reply promptly, often within one to three working hours, but this is not a guaranteed response time or continuous availability. Planned absences will be communicated. This is not an emergency service.

These provisions cover participation, confidentiality and responsibility.

Sessions and scheduling

Give at least 24 hours' notice to reschedule a private session. A missed session or cancellation with less notice is normally treated as used and is not automatically replaced. We consider genuine emergencies and apply charges fairly, allowing for costs saved and any successful rebooking. The detailed cancellation policy and statutory rights apply.

If we cancel a session, we will offer a suitable replacement or the appropriate refund for undelivered services. We will not treat our cancellation as a missed session by you.

Participation and scope of the work

Our work combines education, energetic exploration and aligned action. Participation affects your experience; you remain responsible for your decisions. No specific personal, health, relationship or financial outcome is guaranteed.

Coaching is not medical treatment, psychotherapy, diagnosis, crisis support or regulated financial or legal advice. Energy and nervous-system terminology does not promise clinical efficacy. Seek appropriate professional support; do not discontinue treatment because of our materials. Pause any unsuitable exercise and discuss alternatives.

These statements do not excuse failure to deliver with reasonable care and skill. A complaint does not require proof of sufficient effort.

Confidentiality and recording

We treat private coaching information with care and use it as described in the Privacy Policy. Confidentiality may be limited by law or a serious safeguarding concern. Group members must not share others' personal stories, screenshots, contact details or recordings outside the authorised space. We cannot guarantee every participant's conduct.

Group recordings are shared only with authorised participants during the agreed access window. Personal contributions and private-session recording follow the separate arrangements in the Privacy Policy. No participant may record or distribute a session without permission. Session content is not used as a testimonial or marketing asset without specific permission.

Materials and community conduct

Materials are licensed for your own personal use. You may use downloads expressly provided for that purpose, but may not resell, reproduce publicly, share accounts or republish course material or session recordings. You retain ownership of your original contributions and grant only the permissions reasonably necessary to display them to the intended community and deliver the service.

Respect other members. Harassment, threats, unlawful content, unsolicited promotion and privacy breaches are not permitted. We may remove inappropriate content and proportionately restrict access, explaining why and normally offering a chance to resolve the problem. Immediate restriction may be needed for a serious safety or privacy risk. Permanent removal and any financial adjustment will be fair and proportionate, not an automatic forfeiture of every payment.

Problems and applicable law

Email te*****************@***il.com with any concern so we can investigate and propose a remedy. We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. Nothing excludes liability for fraud, death or personal injury caused by negligence, or anything that cannot lawfully be excluded. Statutory consumer rights are unaffected.

English law governs these terms, subject to mandatory protections in your country of residence. You retain any right to bring proceedings in courts available under applicable consumer law. Future policy updates do not remove rights under an existing purchase without a lawful basis and any agreement required.